Frequently asked questions.

When an installation contract is created, Mural CRM allows you to define filter stage intervals (e.g. Stage 1 at 3 months, Stage 2 & 3 at 6 months, Stage 4 RO membrane at 12 months). The system automatically generates upcoming service schedule dates, sends alert reminders to clients, and dispatches tasks to technicians.

Yes. Technicians can use the native Android APK or open the fast Mobile Web App directly in their mobile browser. They can view customer location maps, verify checklist items, capture digital signatures, and submit job completion reports in real time.

Mural CRM features an automated contract expiry scanner that runs daily via background cron. It notifies dispatchers and clients 30 days and 7 days prior to expiry, and automatically prepares renewal proposals and invoices with zero manual data entry.

Mural CRM integrates out-of-the-box with Stripe and PayPal. Customers can pay their invoices directly through the Customer Portal or via payment links included in their invoice emails. Cash, cheque, and bank transfer receipts can also be logged.

The Customer Portal gives your clients 24/7 self-service access. They can view all past and upcoming service appointments, check filter change records, download tax PDF invoices, inspect quotation estimates, and submit new emergency support tickets.

Each branch operates with its own assigned staff, customer accounts, and localized ledgers. Administrators at headquarters can switch between branches with a single click or view unified consolidated analytics across all territories.

Mural CRM is built on the robust Laravel 11 enterprise framework with encrypted sessions, bcrypt password hashing, CSRF protection, and role-based permissions to ensure field staff only see data relevant to their assigned jobs.

Yes. Mural CRM includes a high-capacity Database Import Controller specifically optimized for chunked SQL dumps and CSV data, ensuring large existing databases (even with 10,000+ customer records) are migrated without server timeouts.