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Side-by-Side Matrix

Find the right plan for your fleet.

Compare customer limits, branches, staff logins and features across every Mural CRM plan. No per-invoice surcharges.

Capacity at a glance

Choose what to compare. Longer bar means a higher limit.

Starter Package
Unlimited
Essential
Unlimited
Growth Most popular
Unlimited
Scale
Unlimited

Bars are relative to 1,000 customers. The limit is strict, and deleting a customer frees a slot right away.

Every plan, in detail.

Limits, features and support level, side by side.

Starter core

Starter Package

$50 per month

Billed monthly

1

Branch

5

Staff

∞

Customers

  • Included:

    Max unlimited customers

    A slot frees up when a customer is deleted

  • Included:

    Automated filter lifecycles

    Sediment, RO and carbon schedules

  • Included:

    Technician mobile app and GPS

    Works online and offline

  • Included:

    Digital customer signature

    Saved on the PDF invoice

  • Included:

    Customer self-service portal

    Contract downloads and bills

  • Not included:

    Single branch only

    No multi-branch hub

  • Not included:

    Manual collection

    Cash and bank transfer

  • Included:

    48h email support

    Support level

Choose Starter Package
Multi-branch

Essential

$149 per month

Billed monthly

3

Branches

10

Staff

∞

Customers

  • Included:

    Max unlimited customers

    A slot frees up when a customer is deleted

  • Included:

    Automated filter lifecycles

    Sediment, RO and carbon schedules

  • Included:

    Technician mobile app and GPS

    Works online and offline

  • Included:

    Digital customer signature

    Saved on the PDF invoice

  • Included:

    Customer self-service portal

    Contract downloads and bills

  • Included:

    Central multi-branch hub

    3 branches in one place

  • Not included:

    Manual collection

    Cash and bank transfer

  • Included:

    24h email and tickets

    Support level

Choose Essential
Fleet scale Recommended

Growth

$349 per month

Billed monthly

10

Branches

50

Staff

∞

Customers

  • Included:

    Max unlimited customers

    A slot frees up when a customer is deleted

  • Included:

    Automated filter lifecycles

    Sediment, RO and carbon schedules

  • Included:

    Technician mobile app and GPS

    Works online and offline

  • Included:

    Digital customer signature

    Saved on the PDF invoice

  • Included:

    Customer self-service portal

    Contract downloads and bills

  • Included:

    Central multi-branch hub

    10 branches in one place

  • Included:

    Online payments (Stripe, PayPal)

    Collected from the customer portal

  • Included:

    4h WhatsApp and tickets

    Support level

Choose Growth
Multi-branch

Scale

$749 per month

Billed monthly

50

Branches

200

Staff

∞

Customers

  • Included:

    Max unlimited customers

    A slot frees up when a customer is deleted

  • Included:

    Automated filter lifecycles

    Sediment, RO and carbon schedules

  • Included:

    Technician mobile app and GPS

    Works online and offline

  • Included:

    Digital customer signature

    Saved on the PDF invoice

  • Included:

    Customer self-service portal

    Contract downloads and bills

  • Included:

    Central multi-branch hub

    50 branches in one place

  • Included:

    Online payments (Stripe, PayPal)

    Collected from the customer portal

  • Included:

    1h dedicated account manager

    Support level

Choose Scale

Need 50+ branches or a custom ERP integration?

We build dedicated deployments with isolated databases, custom API sync (SAP, Oracle, NetSuite) and unlimited customer profiles for large water filtration fleets.

Talk to enterprise sales Back to packages

Questions about limits.

How quotas, upgrades and branches work in practice.

Ask our team

When your active customer count reaches the limit defined by your package, new customer creation and bulk imports are paused with a clear notification. As soon as you delete or archive any customer (for example, dropping from 20 to 19), you can instantly add a new one. You can also upgrade your package at any time from your Business Settings.

Yes! You can instantly upgrade from Starter to Essential, Growth or Scale at any time. Your existing branches, customers, contracts, and technician history remain completely intact without any downtime.

Never. Mural CRM plans do not charge per work order, per filter change, or per PDF invoice. Your subscription covers everything within your branch, staff, and customer limits.

Each branch operates as an independent unit with its own customers, technicians, inventory, and ledgers. Staff assigned to Branch A cannot access Branch B data, ensuring complete security and organizational privacy.

Upgrade your field service operations today.

Join water filtration and maintenance companies who rely on Mural CRM for scheduled service cycles, technician tracking and automated billing.

View plans and pricing Choose a plan by branches and staff logins. Contact our team Get help with setup and moving your data.
  • Clear pricing, no hidden fees
  • UAE and UK multi-branch support
  • Help moving data from legacy SQL systems