Engineered for every step of field operations.
Explore the modules inside Mural CRM. From predictive filter schedules to technician sign-offs and automatic invoicing, every module talks to the others in real time.
One job closed, every module updated
What happens when a technician finishes a visit
-
Technician checks in
GPS location confirmed at the customer’s door
-
Filter replaced, customer signs
Job sheet saved and the next service date set
-
Invoice created and emailed
VAT-compliant PDF sent to the customer
-
Branch ledger reconciled
Accounts and the customer portal updated
Contract Lifecycle & Filter Renewals
Water purification businesses run on routine cartridge replacements and annual maintenance contracts (AMC). Mural CRM tracks each customer's machine specifications, filter stages, and exact replacement intervals.
Automatic calculation of 3-month, 6-month, and annual service dates upon installation.
Auto-generated contract renewal proposals before expiry to secure recurring business.
Customer-specific pricing and multi-unit machine bundling.
Field service sync included
Technician job sheets and accounting updates sync instantly.
Technician Dispatch & Mobile Access
Dispatch service tasks to your technicians instantly. Technicians can view job queues on their mobile phones, mark tasks en-route, record water TDS meter readings, and capture customer digital signatures on glass.
Available as a native Android APK and high-speed Mobile Web App.
Real-time status updates back to dispatch headquarters.
Offline support and photo attachment proof of completion.
Field service sync included
Technician job sheets and accounting updates sync instantly.
Automated Invoicing & Payments
No more waiting for paper receipts. As soon as a service task is completed, an itemized PDF invoice is prepared. Integrate with Stripe or PayPal for instant online payments, or track cash and bank transfers.
Automatic PDF generation with company tax/VAT number and customized branding.
Real-time customer account balances, statements, and payment receipts.
Automatic payment reminders sent via Email and WhatsApp/SMS.
Field service sync included
Technician job sheets and accounting updates sync instantly.
Multi-Branch & Role Security
Operate multiple business entities or service branches from a single installation. Branch managers only see their assigned customers and jobs, while executive leadership enjoys consolidated corporate reports.
Granular role-based permissions (Admin, Dispatcher, Technician, Accountant).
Separate SMTP email settings and company logos per branch.
Consolidated financial balance sheets across all franchise locations.
Field service sync included
Technician job sheets and accounting updates sync instantly.
Upgrade your field service operations today.
Join water filtration and maintenance companies who rely on Mural CRM for scheduled service cycles, technician tracking and automated billing.
- Clear pricing, no hidden fees
- UAE and UK multi-branch support
- Help moving data from legacy SQL systems