Privacy Policy & Data Protection

Mural CRM provides enterprise operational software for water filtration, maintenance scheduling, and technician dispatch. We collect information necessary to fulfill contractual obligations and provide seamless cloud synchronization: • Tenant Account Data: Business name, contact person, billing address, tax identification numbers, and contact details during account onboarding. • Customer & Contact Profiles: Names, phone numbers, installation addresses, and customized attributes entered by authorized business staff. • Field Service Telemetry: Water filter serial numbers, cartridge installation timestamps, membrane lifecycles, and TDS (Total Dissolved Solids) readings recorded on site. • Technician Coordinates: GPS location stamps captured solely during check-in and check-out at authorized customer work orders to verify physical presence.

We process operational data strictly for legitimate operational purposes: automated water filter maintenance alerts, VAT-compliant PDF invoices, real-time ledgers, client portal authentication, and field technician dispatch optimization.

Mural CRM operates on a strict multi-tenant architecture. Every tenant's records are logically segregated at the database query level. Staff assigned to Branch A cannot view, modify, or export customers, invoices, or ledgers belonging to Branch B. Only authorized central super-administrators have cross-branch visibility.

All HTTP web traffic is protected by TLS 1.3 encryption. Passwords and sensitive keys are cryptographically hashed using salted Bcrypt/Argon2. Database snapshots are encrypted and retained in secure cloud storage clusters with automated point-in-time recovery.

The technician mobile web app requests device location permission exclusively when the technician activates a 'Check-in' button on site. Location coordinates are stamped into the service visit record to provide indisputable proof of service. We do not track continuous background locations when the application is idle.

We use secure HTTP session cookies necessary to maintain authenticated sessions across the admin back-office and customer portal. We do not sell, rent, or lease your operational data or customer contact records to third-party advertisers.

Tenants maintain full ownership of their data. You have the right to export customer databases, job logs, and financial ledgers into standard CSV or Excel formats at any time. When an account is terminated, tenant data is securely decommissioned in accordance with statutory accounting retention requirements.